Refund policy
Returns & Refunds
At CalSmartTech, we want you to be completely satisfied with your purchase.
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Proof of purchase is required.
To start a return, please contact us at:
Please do not return any item before receiving return instructions from our support team.
Return Shipping
Unless the product is defective, damaged, or incorrect, customers are responsible for return shipping costs.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include clear photos of both the product and its packaging.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Depending on your payment provider, refunds typically appear within 5–10 business days.
Non-returnable Items
The following items cannot be returned:
- Gift cards
- Products showing signs of use or damage caused by improper handling
Order Cancellations
Orders may only be cancelled before they have been processed or shipped.
If you need to cancel an order, please contact us as soon as possible.
Customer Support
If you have any questions regarding returns or refunds, please contact us:
Our support team typically responds within 24–48 business hours